How our guarantee works:
Our plant guarantee is designed to cover perennials and shrubs that fail over winter in the first year. The stock we sell is all excellent quality from Ontario suppliers that we know and trust, and we give it the best care we can to make sure it gets to your home in great shape.
When you purchase your plants, our cashier will hand you a guarantee package with all the price tags and receipts stapled together - you must keep this!
If a plant does not come back the following spring, you can bring in the dead plant and the complete guarantee package. We will write you a credit for the purchase price of the plant which you can use to purchase anything in our store, with no time limit. However, without the receipt and price tags, we cannot issue a credit.
Our coverage does not extend to perennials and shrubs grown in pots or containers. This presents too much of a risk of the roots freezing which would kill the plant. Please ensure your plants are put in the ground before freeze-up to be eligible for our guarantee.
Please note that we will extend the guarantee on any plant bought in the previous spring until the end of June. We ask that you leave your plant in the ground as long as possible to ensure it is not just late starting - some plants are always later to leaf out. You can phone, email or bring in a photo of what's happening with your plant so we can advise you on the best course of action before taking it out of the ground.
Our guarantee does not cover annuals, hanging baskets, planters, tropical plants or houseplants.
Our guarantee does not cover heat stress!
Once a plant leaves our store, we have no control over the care it gets and so we appreciate when you give it the best possible chance of surviving. We don’t replace plants that are suffering from improper care, insect damage, heat stress or other weather-related issues.
Here are some planting tips to make sure your new plants survive the summer:
Try not to plant during a heat wave. If you must plant, make sure to do it in the evening or very early morning when it is cooler.
If you can’t plant right away, make sure your plant gets a thorough watering each day, and keep it in a cool spot or partial shade.
Prepare your planting hole well with good rich soil like triple mix. When you take the plant out of the pot, gently tease the roots outwards.
Add Miryal (a product that contains a micro-organism found in the roots of mature plants that helps it take in more water) to the planting hole to help with root development.
Water the plant well as soon as you have got it in the ground.
Assess your watering techniques. Sprinkling for a few minutes with the hose or a watering can every day will NOT help plants establish the deep roots they need to survive the winter. Make sure your new plant and surrounding garden are given frequent deep waterings. Use a soaker hose, small sprinkler or just your hose end turned on a trickle near the base of the plant and let it run for a good long time so the water sinks deep into the ground – 30 to 60 minutes depending on your watering device. Do this twice a week or more, depending on the plant and site.
Check the dryness of your garden by digging down a few inches to see how far down you find moisture and water when needed. In hot weather without rain, a garden can survive without extra water for a couple of weeks but a new plant will need a top-up every few days until their roots are established.
Thank you for your understanding, we hope you enjoy your plants for years to come!